Contact us.

Please submit all inquiries using the contact form. If you haven't received a response in 24hrs please email support@the-cloud-project.com

Frequently Asked Questions

  • Our headquarters are located in the state of California.

  • We offer a standard shipping rate of $6 for all those joining the cause of clearing the skies.

  • Orders ship within 2–3 business days. Domestic orders are shipped via USPS Ground Advantage. Once your order has been processed, you can expect your delivery within 2-5 business days. Pre-Orders will not be shipped until the release.

  • We offer worldwide shipping to make sure that anyone anywhere can join the cause of clearing the skies. Delivery speed will vary according to your specific location.

  • Please contact our customer support team immediately to get the return process started. Provide your name, order number, and a brief explanation of why you are requesting a refund. Our return policy lasts 30 days. If 30 days have gone by since your purchase, we will be unable to offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

  • Yes, we do.

    We love partnering with shops that align with our mission of spreading comfort and making a meaningful impact. If you're interested in carrying The Cloud Project in your store, we’d love to connect.

    You can reach out to us directly at support@the-cloud-project.com or find us on Faire.

  • Please contact our customer support team immediately with your order details and we will assist you promptly the best we can.

  • We accept MasterCard, Visa, Discover, and American Express, as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Meta Pay on our website.

  • This means that an item is reserved for you, but is not yet available in our warehouse. Your pre-ordered item has an estimated ship date in the future. Shipping dates sometimes change and may be subject to manufacturing or shipping delays so be sure to check back on the product page for updates.

  • With a pre-order, you will make a purchase commitment and payment upfront. This allows you to secure your purchase ahead of time and receive it as soon as it is in stock. Once your pre-order is ready for shipment, we'll notify you and send it to the shipping address you provided during checkout.

  • There are three possible statuses for your pre-order:

    1. In Production: This is when the manufacturer is producing the items.

    2. En Route: This is when the items are in transit to our warehouse.

    3. Currently Packing: This is when items have arrived and we are starting to ship them out.

      Please be aware that timelines may change due to delays with manufacturing or shipping. Be sure to check the pre-order status on the product page for updates.

  • Once you have made a purchase, you will receive an email confirmation with your order number. Once your order has been shipped, you will receive your tracking information.